Frequently Asked Questions

📦 When can I expect my delivery?

Orders are processed and dispatched within 1–2 business days once payment is confirmed. Delivery times vary depending on your location and the selected carrier. After shipment, you will receive a confirmation email with a tracking number so you can monitor your delivery in real time.

🌍 Do you deliver outside France?

Yes, we ship to selected international destinations. Available shipping options will be shown at checkout after you enter your delivery address.

🔍 How do I follow my shipment?

Once your order has been shipped, a tracking link will be sent to your email. You can use this link at any time to check the current status and progress of your parcel.

💳 Which payment methods are accepted?

We offer secure payment options at checkout, including:
• Visa
• Mastercard
• Secure online card payments

All transactions are protected using encrypted payment technology to keep your information safe.

⏳ What happens if my delivery is delayed?

Occasional delays may occur due to public holidays, weather conditions, customs checks, or courier network disruptions. If your order goes beyond the estimated delivery timeframe, please contact us at info@fashistrand.com with your order number, and our team will assist you.

🔁 Can I return an item?

Yes. Returns can be requested within 30 days of receiving your order, provided that:
• The item has not been used or worn
• The product is returned in its original condition and packaging
• You contact us before sending the item back

Once your request is approved, return instructions will be sent by email.

❗ What if my order arrives damaged or incorrect?

If you receive a damaged or incorrect item, please inform us within 7 days of delivery. Contact info@fashistrand.com and include:
• Your order number
• Clear photos showing the issue

We will review the case and arrange a replacement, refund, or store credit as appropriate.

💬 Still need assistance?

Email: info@fashistrand.com
Phone: +33 7 61 84 29 53
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (France time)