Payment policy

At Fashistrand, we strive to make your shopping experience as smooth and secure as possible. This page outlines our accepted payment methods, payment processing, and other important payment-related details.

1. Accepted Payment Methods

We accept the following payment methods for your convenience:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Diners Club
  • Apple Pay

When you shop with us, you can choose the payment method that best suits your preferences.

2. Payment Processing

  • Secure Payment Gateway:
    All transactions on our website are processed through a secure and encrypted payment gateway to ensure your payment information is protected. We use industry-standard encryption technology to safeguard your personal and payment details.

  • Authorization & Payment Confirmation:
    After you submit your payment details, your payment will be authorized by your payment provider. Once your payment is successfully processed, you will receive an order confirmation via email, including the details of your order and estimated delivery time.

  • Order Cut-Off Time:
    Orders placed before 5:00 PM (AEST) will be processed the same day. Orders placed after this time will be processed the next business day. Please note that all transactions will be in AUD (Australian Dollars).

3. Payment Errors

  • Payment Failures:
    If your payment is declined or unsuccessful, you will be notified immediately during the checkout process. Please ensure that the payment details you provide are accurate and up-to-date. If you continue to experience issues with payment, feel free to contact us at support@fashistrand.com, and we will assist you in resolving the issue.

  • Unsuccessful Payment Attempts:
    In the event of multiple failed payment attempts, we recommend checking with your bank or payment provider to ensure there are no issues with your payment method. If the issue persists, please contact our support team for further assistance.

4. Payment Security

We take the security of your personal information seriously. Our website uses SSL (Secure Socket Layer) encryption technology to protect your payment details and personal information during transactions. We also ensure that your payment data is processed through PCI DSS (Payment Card Industry Data Security Standard) compliant systems to maintain a high level of security.

5. Currency

All prices on Fashistrand are listed in Australian Dollars (AUD). If you are using an international payment method, your bank or payment provider may charge currency conversion fees, and the final amount may vary depending on the exchange rates used by your provider.

6. Invoice & Receipt

Once your payment has been successfully processed, you will receive an invoice/receipt via email. This will include the details of your purchase, including the items you ordered, the total amount paid, and any applicable taxes.

7. Refunds

  • Refund Method:
    Refunds will be issued to the original payment method used during the transaction. Once your return is processed and approved, we will initiate your refund. Please note that the processing time for refunds can take up to 7 business days, depending on your payment provider.

  • Partial Refunds:
    In cases where only a partial return is made, the refund will be calculated based on the value of the returned items and any shipping charges that apply.

8. Contact Us

If you have any questions regarding payments or payment processing, please feel free to contact our customer support team:

  • Email: support@fashistrand.com
  • Phone: +61 489 998 024
  • Business Hours: Monday - Friday, 9:00 AM to 5:00 PM (AEST)
  • Address: 573A High St, Northcote VIC 3070, Australia